About us
Who we are
On the wave of Social Capital Tech’s success in technology consulting, we have created a hospitality division, headed by a hospitality professional with over 15 years of experience. Our main goal is to drive change in businesses and achieve a positive transformation while optimizing and improving the day-to-day operations of your investment.
In addition to supporting planning, operations and development, as one of the EU’s most supported tourism initiatives, our main goal is to help businesses make the digital transition.
expertise
Why us?
We have extensive experience in hospitality, HR and technology. Consulting experience, financial modelling and analysis, industry experience.
Our hospitality experience ranges from working with recognised brands, from luxury hotels to limited service hotels and popular standalone establishments.
Use of diverse expertise
Improving operational efficiency
Increasing profits
Creating a competitive advantage
expertise
Case Studies
My completed years in a management position showed 85% revenue growth compared to the previous year. This was achieved at departmental level (Andaz Hotel London, Andaz Hotel Amsterdam), hotel level (Hyatt Place Amsterdam) or group level (PIF BV Amsterdam), from which we achieved above average profit realisation with the help of a 35% flow-through median.
Across multiple hotels I have managed to achieve a growing employee satisfaction which had a direct positive impact on employee retention. The main tool to achieve this were the collective action plans that were built on the analysis of the employee satisfaction scores and answers.
Next to this I was leading the Employee Focus Group for the introduction of Hyatt’s new company wide Purpose Activation by assisting the London hotels to adapt practices on a property level that helped incoporating the new purpose into the day to day operation.
Our project focuses on introducing successful and new as well as revamping existing loyalty programs. To these use cases we also involve input from behavioural scientists and their economical understanding as well as our in house software integration and digitalization advisors.
RM is a quintessential part of an economically prospering and succesful business these days. We are working together with an reveue management expert, who’s global experience is overarching decades in leadership and VP roles. Together we analyze the as-is state and help companies to improve their distribution channel management, processes, data analysis and tech stack, supporting revenue manangement.
I had the chance to lead an operational transition for both the processes of creating a new brand and changing a current one. During a brand transition we shaped the profile of a new restaurant (Bluespoon Restaurant, Amsterdam) , with which we managed to start growing guest numbers and average spend again after 2 years of decline, as well as we repositioned the hotel bar (Bluespoon Bar, Amsterdam), which then became an essential go-to place within the bar scene of the city.
When it comes to the creation of a new brand, I lead the initiation of a new restaurant and a 12 room boutique hotel (Calisto Restaurant and Hotel, Amsterdam), from the real-estate negotiations point through the refurbishing and brand creation to kick starting the operation.
Our portfolio
F&B Concept Planning
We deliver tailor-made, insight driven restaurant and bar concepts that fit the image of the owner’s choice of brand while it can act both as a hub of the community and be a destination for the hotel guests. Within this ‘concept-to-launch’ strategical plan we deliver a concept of offerings, organizational set-up, financial and operational planning.
Estimated delivery time
6 - 8 months
Hotel
planning
We can act as a key figure to make sure your business plan gets translated into operation and we assist to prepare throughout the pre-booking and pre-opening phase.
We provide with:
– Hiring plan
– Operational blueprint
– SOPs
– Tech stack set-up
– Opening preparation
Estimated delivery time
12 - 24 months
Recruitment –
Exec Search
With our diverse operational background and understanding of the requirements towards the roles in a hospitality business, combined with the understanding what makes a successful search backed by the extensive experience we have on local and international markets since 1992, we can set you and your team up for success with finding the right and culturally fit employees.
Estimated delivery time
As required
Tech stack
building
We deliver tailor-made solutions across the tech stack by leveraging our extensive vendor partnership network. We assess, plan and execute with keeping 3 key goals in mind – create a streamlined operation, put guest and employee satisfaction on the top of the list and maximize business performance.
Estimated delivery time
6-12 months
Operations management
With our extensive and diverse operational background and access to talent through our recruitment team, we can bridge challenging times in your operations. We can stand in as support, deliver interim management or prepare your team for a change.
Estimated delivery time
As required
Projects
Sales strategy
During the project, we developed a B2B sales strategy and designed partnerships for an emerging Hungarian specialty coffee brand, which helped to position the brand and increase its market value.
Feasibility plan
We prepared a feasibility plan for a newly built eco-resort on Lake Balaton, focusing on tourism trends and potential needs.
Varga Ádám
Hospitality lead
Adam’s hospitality experience includes leading hotels and restaurants in the Netherlands and the UK. He has been involved in opening new hospitality venues, rebranding and managing existing establishments. Processes such as recruiting and training staff, optimizing business processes and ensuring quality control and guest satisfaction were essential to his success in managing operations.
Personal Inspiration
Hospitality is a fast-changing profession, with inspiring new restaurants, hotels, recipes and professionals shaping the world. There are also, of course, the eternal rules and personal inspirations that define each one. For me, the most powerful inspiration, apart from my guides and hotel visits, has been Isadore Sharp's book.
I recommend it to everyone. I have also listed a few other important professional inspirations.
I recommend it to everyone. I have also listed a few other important professional inspirations.
Another book that describes the most important restaurant business legacies and that I read again and again, if not every year then at least every two years, is the next masterpiece.
Joe Bastianich – The Restaurant Man
Of course, as you see more and more in your career, you get a different impression of a concept, but it's important to note here how the diversity of Hong Kong has been a huge inspiration for me. Related to this, the endless creativity of the Black Sheep restaurant group and the vision of the group's leader were particularly influential.
When I moved to England, I witnessed an incredibly interesting and inexhaustible creative resource when I was introduced to the diversity of London's restaurants, hotels and bars.
London’s restaurant and bar scene