Digital Maturity Calculator Digital Maturity Calculator 1. Core Systems & Infrastructure We use a POS system and support digital ordering: 3 We utilize a cloud-based PMS and/or CRM platform: 3 Our building includes automation features or a BMS: 3 Our kitchen uses a KDS to manage and display orders: 3 We keep our food safety records and HACCP documentation digitally: 3 2. Customer Experience & Engagement Our customers can book tables or rooms through an online reservation system: 3 We offer online payment options (e.g. QR code scanning, mobile apps): 3 We maintain a strategic presence on social media: 3 We provide digital customer service (e.g. chat, email): 3 We operate a digital loyalty program or send promo coupons electronically: 3 3. Operational Efficiency We manage our inventory and stock levels using a digital system: 3 We use digital tools for employee scheduling and HR admin tasks: 3 4. Data & Analytics We use guest data for personalized remarketing or re-engagement: 3 5. Strategy & Digital Culture We have an annual digital strategy guiding our improvements: 3 Our website is mobile-friendly and SEO-optimized: 3 Submit
